So here's the deal, we hate buying non-personalised things online only to have them not be the perfect or be quite what you were looking for. So we encourage you to return for a store credit/exchange if your item isn't right! Our exchange/credit expires within the year of your original purchase.
All returned items MUST be post stamped returned within 7 days of receipt.
We offer a credit note only in cases which:
We treat every order with absolute care and pack them with precision and love to make sure they are in perfect condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund or replacement provided:
Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However, if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
As we customise a lot of our products please take care when selecting these items, once we finalise your design and organise delivery to you there is no refund or exchange on these items.
Please take care when selecting our final sale items as there are strictly no exchanges or returns on sale items unless deemed faulty.
If a sale item is returned, it will be returned to sender upon receipt.
For all exchange and refund enquiries, please contact us at email@example.com