FOR ALL CUSTOM ORDERS THERE IS CURRENTLY A 2 WEEK TURNAROUND
If you are wondering how we operate, please take the time to read our returns policy below as it's important to know.
We hate buying non-personalised things online only to have them not be the perfect or be quite what you were looking for. In the event your item isn't right you can return for a store credit or exchange. This expires within the year of your original purchase.
If you are wanting to return an item/s they MUST be post stamped returned within 7 days of you receipt or receiving the order. Please note the conditions:
We offer a credit note only in cases which:
We treat every order with absolute care and pack them with precision and ensure they leave Luxx HQ in perfect condition. However, in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund or replacement provided:
Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However, if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
As we customise a lot of our products please take care when selecting these items, once we finalise your design and organise delivery to you there is no refund or exchange on these customised items.
Please take care when selecting our final sale items as there are strictly no exchanges or returns on sale items unless deemed faulty. If a sale item is returned, it will be returned to sender upon receipt.
For all exchange and refund enquiries, please contact us via email at firstname.lastname@example.org