3 WEEK PRODUCTION FOR ONLINE ORDERS
The Luxx Co reserves the right to use images or video footage of all designed stationery, props used for the events and other items we produce for you for marketing purposes. This includes use on social media, all advertising (print, online and elsewhere).
The Luxx Co holds and retains, at all times, complete ownership and intellectual property rights of stationery, designs or materials produced, whether complete or incomplete.
Custom Orders & Production Time
Order processing and production time will vary for each individual order. Please allow between 4-8 weeks for custom invitation suites and bombonierre orders.
Custom wishing well orders will depend on the colour and material of design requested. Please allow 2-3 weeks for design and production.
We offer Australia-wide and International shipping. Prop hire is only Melbourne based.
The Luxx Co always works diligently to produce every order with love and care and to ensure it leaves our studio promptly. The Luxx Co uses third party providers to deliver orders and has absolutely no control of the time or schedule of deliveries. Delivery time within Australia is approximately 1-5 working days depending on your location. International orders timeframes vary depending on their location. Due to Covid-19, delivery times will vary depending on the courier company. We kindly ask for patience during busy periods.
The Luxx Co will provide tracking information to all client orders being posted out. The Luxx Co will not be held responsible for any postage delays or delivery schedules from third party providers. It is up to the client receiving the order to follow up the courier provider on any transit updates. The Luxx Co does not offer any refunds on orders delivered late by a third party. Please allow for ample time before your event and time for delivery before you place your order.
If you need your order urgently, please keep in mind we have a rush order fee and this will depend on size of job and date required.
Email email@example.com and we will do our best to meet your time frame. To confirm your booking with The Luxx Co please read these terms and conditions carefully as they apply to all sales and services provided by The Luxx Co.
Online Shop Order Returns
Please note that if you decide you simply don't like the product, you can return this within 14 days of receiving at your own cost. The Luxx Co will not pay for any postage back. You must keep original packing when sending it back. The Luxx Co reserve the right to not accept anything back with no packaging protecting the item/s. Items that have been used for events will not be accepted back for a refund or exchange.
Manufacture Fault Items
We make sure that we throughly check each product we produce, pack and post out. If by a slight chance you receive a manufactured fault in your item, we will gladly exchange this for you within 14 days of receiving your order. We are happy to pay for the postage back to us and will send out the exchanged items at The Luxx Co expense. All original protective packaging it was sent in must be kept and returned back to us. After the 14 days period, The Luxx Co reserve the right to not accept any product returns.
All quotes provided expire within 14 calendar days. The Luxx Co reserves the right to adjust prices in any quotation once the expiry period has passed. Items are hired on a ‘first in, first served basis’ and a quotation does not guarantee the availability of any or all items.
The Luxx Co requires a non-refundable deposit of 50% of the total hire/service cost and is required to be paid to The Luxx Co to confirm your booking and order of goods. Deposits paid will be deducted from the total bill payable are non-refundable once a booking has been made. The remaining payment must be fully paid before we finalise the delivery of any goods/service.
Invoices & Payment
The total invoice must be paid 14 working days before the event/hire date and before the picking up or delivery of any item. Invoices must be paid in full in order for the goods to be released.
If you wish to make a booking within 14 days of the event/hire, the full invoice must be paid in order for the goods to be released and your booking be confirmed.
The Luxx Co accepts cash, direct deposit, credit card and PayPal. Credit card is available through Stripe located on of your invoice.
All prices are quoted in Australian Dollars and GST is added on the invoice.
Please note that a 15% surcharge will be charged to your invoice for hire/events on public holidays and weekends that include pickup and drop off on public holidays. Cancellations and variation of orders need to be communicated before the event.
If an event/hire is cancelled within 30 days and the full amount has been paid, this is non-refundable and will be forfeited to The Luxx Co. We can organise a credit for other products. However, no refunds will be issued due to bad weather or world wide related issues e.g. Covid-19 related issues.
If you have already fully paid for your event styling and coordination for your event and then decide later that you want to cancel. The Luxx Co reserves the right to withhold 50% of the total fee paid for our services to cover for work that has already begun.
If your custom order (including, bomboniere, invitations and any other product) has been fully paid for, we proceed to order stock accordingly. If at a later date you decide to cancel your order, there are no refunds, alternatively do offer credit notes. We will continue to produce your order and organise for delivery to be complete.
For glassware, including candle vases there will be an additional $30 damage waiver to cover the any damages caused by the venue, client or guest of the event.
Delivery/Setup of Events
Some items, including large props, incur a delivery surcharge due to their size and weight. Please note delivery surcharges +15% will be charged on Public Holidays and weekends that require pickup on a public holiday.
Unless otherwise stated The Luxx Co will not accept cancellation of an order due to late delivery, nor shall it be liable for consequential damages of any kind arising out of late delivery or non-delivery.
Fees will be charged to the client for any installation of equipment, delivery and collection. This fee will vary depending upon the distance travelled from the The Luxx Co premises, amount of equipment hired, amount of setup required and installation time. The client will be advised of the fee once all equipment has been decided upon. This fee may be subject to change should the client then change the amount of equipment hired or the amount to be setup. Unless a setup fee has been charged and agreed upon by the hire company, the hire company is not responsible for the setup of equipment.
Please provide The Luxx Co with a site contact name and number that can be called on the day of delivery. Drop off access must be arranged by the hirer/s previous to goods arriving. In some cases help may be required to lift furniture on arrival, but is done so at the hirer/s own risk. If setup is required by The Luxx Co, hirer/s are responsible for allowing sufficient time and access to the venue for set up.
Hirer/s can pick up items from The Luxx Co warehouse the day prior/week of the event, unless otherwise arranged. Name/s and contact details must be provided for the person taking the goods. Hirer/s must arrange a time with The Luxx Co to ensure the warehouse is open and a staff member is present.
All prices are based on a strict 4 DAY HIRE PERIOD (pick up/delivery the day before the event, return/ pick up the day after the event). If you require the hire times for a longer period, this can be arranged at the time of booking and will depend on the availability of the goods and be charged at an additional cost per extra day. A quote for additional hire period will be provided at the request of the hirer/s. If items are not returned within the hire period, an additional hire fee for items will be charged or deducted from your security bond.
It is the responsibility of the hirer/s to ensure all crockery, glassware and linen is CLEANED after use, and goods must be re-packaged exactly as delivered or hirer/s will be charged a laundering fee. If items are not returned, or broken upon return, the hirer will be charged a replacement fee for the item/s.
In light of the Covid-19 pandemic, we are running business as usual unless government officials state otherwise. If your event is cancelled/postponed to a later date, we will ensure to accomodate these changes as best we can. We will continue to produce your order as requested. We are offering credits on existing orders/bookings for up to a year in advance, as well as date changes subject to product/item availability. Once orders are paid for there are no refunds.
Some items available for hire have a cash security bond due to the antique nature, fragility, uniqueness and replacement cost of the item if it is damaged, broken, stolen, or unaccounted for upon return, whilst it is in the hirers possession. The security bond amount will be determined based on the final invoice cost and is due in cash on pick up. The cash security bond will be refunded when all goods are returned and are in the same condition they were hired in, including protective packaging.
In an event The Luxx Co receives back any broken, damaged, stolen, misused, missing pieces, packing including bubble wrap/boxes The Luxx Co reserves the right to keep 50% and up to 100% of the bond in order to replace or fix any hired items by the client. The final amount is also determined case by case and it non-negotiable. The responsibility for any items hired is on the client not any venue of an event is held at.
The bond fee is calculated based on your total invoice amount and hire items required. Your bond amount will be advised when your final order is confirmed and is required at the time of your final payment or paid on collection of items at The Luxx Co studio. You will also be required to sign a hire form with all relevant hire details including the hire items, packaging given and bond fee. Minimum Bond required: $100.00.
Misuse of Equipment
The Luxx Co shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse or abuse of the equipment by the customer and the customer agrees to The Luxx Co indemnified in respect thereof.
Loss and Damage of Equipment
The Luxx Co must be notified immediately of any equipment lost or damaged during the hire period. The client indemnifies The Luxx Co in respect of all such loss. The customer must pay on for the replacement/repair of any hire item/s.
Responsibilities of the Hirer/s
The responsibilities of any hire items from The Luxx Co is solely on customer holding the event. This is not on the venue in which it is held no anyone else involved. If items are deemed missing/damage the customer will be charged a replacement fee to compensate The Luxx Co. Note that hire item/s are not to be used or left outside in the weather overnight, any damage or loss of goods is entirely at the risk of the hirer/s.
Whilst The Luxx Co does its best to ensure each item has been correctly included on the invoice it is your responsibility to check the itemised receipt to confirm all goods have been delivered. If item/s are missing from your order and are shown on the receipt it is your responsibility to inform The Luxx Co immediately.
Insurance is not covered by The Luxx Co once the items have left the warehouse location, 6 Corporate Drive, Cranbourne West, with the customer. The hirer/s are responsible for maintaining all appropriate policies of insurance, covering liability, casualty and property insurances in amounts necessary to fully protect the owner and the goods against all claims, loss, or damage. These policies are to be made available to The Luxx Co employees upon request.
The Luxx Co is not to be held liable for any damage, personal injury or loss that may occur before, during or after the event hire period. The hirer/s resume all responsibilities once the items have left The Luxx Co premises.
The Luxx Co does not accept responsibility for the approval or non-approval of Local Council Beach or Park applications. Applications to the council as well as abiding by the council rules and regulations are the sole responsibility of the hirer/s. Ensuring all outdoor/indoor event set-ups are in accordance with the Local Council, or the venues Rules and Regulations is the responsibility of the hirer/s.
In the event The Luxx Co is issued with a fine due to the instructions of the client, the fine will be payable by the client. All items are in a used condition (unless stated otherwise) and therefore some items have reasonable signs of wear and tear which may show, as they are continual hire items.
If you have any questions about these terms & conditions please speak to us via email, firstname.lastname@example.org